LAST UPDATED: 3rd November 2020
Following the Government’s announcement for a second Lockdown until 2nd December, we will remain open as usual with only minor changes to our service.
- Our phone lines will remain open 24/7. If your job is urgent, you can also use Live Chat for an instant quote.
- Deliveries will continue as usual, now contactless and requiring no signature on staff devices. For bulk orders, we will deliver on a pallet now. Please inform us in advance if this poses an issue.
- Standard products and services remain unaffected with the addition of floor graphics and COVID specific signage now available.
We will next update this on 2nd November.
UPDATE: 26th March 2020
Please note, we are now only open for orders specifically relating to COVID-19, prioritising our production capability for our NHS, Health and Social Care Clients (existing and new) as well as key retailers. If your enquiry is non-urgent, please email firstname.lastname@example.org and we will respond as soon as we can.
With immediate family members working directly in the NHS and care homes, our focus is on protecting them and by limiting our operations, we are safely being able to do that, whilst doing what we can to support the UK’s efforts in tackling COVID-19.
In over five years of business, we’ve not once been closed, even during relocating premises, broadband outages and staff illness, we have soldiered on.
Whilst the Coronavirus outbreak in the UK is dominating the headlines, we want to assure you of both the preventative and reactive measures we are taking at Citiprint to protect you, your business and your expectations.
We currently have no plans for remote working; we are proud to produce all of our jobs in house and will continue to do so to meet demand. We are keeping up to date with the UK Government’s potential plans for quarantine or further travel bans and will adapt our business suitably in light of any changes.
At current, we are still delivering daily across the UK with London deliveries completely unaffected as we continue to deliver to key event and exhibition venues where jobs have been requested.
We may introduce revised limits on existing credit accounts and may not allow new credit accounts to be opened during this time to protect not only our business and workflow but also to ensure service levels can continue to be exceeded.
Stock and Suppliers
We have always stocked suitable levels of media, inks and substrates and are confident through working with our suppliers that there will be little to no disruption to our supply chain.
Before UV printing onto substrates, we use anti-static spray ensure a high quality print result. We have now taken steps to wipe all substrates with surface cleaner before printing to minimise any risk to you and our staff.
Whilst we have been fulfilling an increasing amount of work across Europe in the last 18 months, we have taken steps to postpone all upcoming work outside of the UK including jobs in Canada and the US.
We have introduced an internal travel policy and are fully aware of any past or upcoming travel arrangements staff may have.
Sign and Digital 2020 has already been postponed and we are cancelling our attendance to any other industry related events until further notice.
We have always fitted out both our installation and delivery vehicles with hand sanitiser for staff to use. We have now also added additional hygiene products to all of our production areas and are continuing to recommend following the WHO’s recommended protocols.